NOTHING TO LOOSE POLICY....AS LONG AS THE ITEM IS RETURNED UNUSED!
If your order arrives and it does not work out for any reason, send it back within 30 days, no questions asked. We will provide a pre paid shipping label and will issue a full refund ( No restocking fees! ) to your original payment method once we get it back and its condition is inspected by Pagnol. Of course, items do need to be unused and unaltered and include the original box and/or packaging with all tags included. If your order is a sale item and it does not work out, we do take it back for a size exchange, but if a different "on sale" size is not available, we will give you a full refund or credit for new not on sale future stock.
SIZE EXCHANGE: If the size is not right and you would like to try a different one, we will ship another one and offer the first return shipping for free. Second size till doesn't work out? We pay for that too! but this is where it ends if for some reason you would like to try a third one, we would have to charge for all shippings involved.
Shipping returns for orders at discounts for more than 20% will be paid by the customer. If an exchange is needed, then we will pay for the 2nd shipping.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need a RA (Return Authorization) number and will need to be returned to the nearest Pagnol warehouse (which will be made clear during the return process).
Return Shipping Options
For customers in any location, we will provide you with the return label for free for the first exchange or return.
Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
Used / Damaged / Blemished Merchandise
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
International shipments should be marked as a "Merchandise Return". Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to Pagnol upon delivery will be rejected.
Pagnol does not provide any direct warranty on any item sold. However, clear defects on the jacket qualify for a full refund after the jacket has been returned to us for inspection.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled while their status is "In Process." Once an order has been "Sent to Warehouse," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
1. You can request a return authorization number (RA#) via email at firstname.lastname@example.org.
2. We will send you instructions and a RA#.
3. Please print your Return Authorization form and include it with each shipment back to Pagnol. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.
Please retain your return tracking information. Pagnol-moto.com is not responsible for packages lost during return shipment. You will receive a confirmation email from Pagnol when your return is processed which will include the full details of refund credited.
Questions / Concerns
If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by email at email@example.com.